If you are in any way disappointed with our products or service, please contact us by telephone or email us at info@porterandwoodman.co.uk. You can call our customer services direct on 01384 445844.

Alternatively, you can write to us at:

Porter and Woodman Group, Units 1 & 2, Mill Race Lane, Stourbridge, West Midlands, DY8 1JN.

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If you have cause for complaint this must be received within 7 days after receipt.

Please note we cannot guarantee an exact delivery date unless this service is specifically requested.

We aim to respond to customer service matters within one working day and resolve all complaints within three working days, either by replacing the gift or refunding your money. Calls may be monitored for training purposes and to maintain our high level of service.

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Cancellation Rights
In accordance with the Distance Selling Directive (2000), you may also cancel your order at any time without reason, within 7 working days of delivery. Should you wish to cancel your order and receive a refund, you must confirm this in writing within 7 working days of receipt and return the packaged item to us at the address given above.
 

The item(s) must be returned to us unused and in re-salable condition. You will be liable for all postage costs incurred as a result of returning an item to us. We cannot issue a refund until we have received the goods. We recommend you obtain proof of posting when you return any goods to us. This does not affect your statutory rights as a consumer.
 

About Us

chalkboardsuk.co.uk is a fully-owned trading division of Porter and Woodman Gifts Limited. We are completely dedicated to your total satisfaction.

If you have any suggestions or comments regarding our products please email us at info@porterandwoodman.co.uk

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Our Contact details:

Porter and Woodman Group, Units 1 & 2, Mill Race Lane, Stourbridge, West Midlands, DY8 1JN.

Telephone: 01384 445844
Email: sales@porterandwoodman.co.uk

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Shipping and Handling

Delivery costs from £5.99 for a standard delivery service, arriving with you or your nominated recipient within 5 working days (excluding print and bespoke items).

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Credit Card Security

Woodenboxuk.co.uk accept payment from all major credit and debit cards, including Visa, Mastercard, Switch but excluding American Express.

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Privacy Policy

We are committed to protecting your privacy. We collect information given to us when you place an order. This information is used to process your order, contact you regarding the order if necessary and to provide you with the best possible service. Woodenboxuk.co.uk collect the information directly and do not disclose buyers information to third parties. All information is stored securely, collected lawfully and in accordance with the Data Protection Act 1998.

Any email marketing we may send will include an unsubscribe option. We do not and will not sell our mailing list to third parties. If you wish to add or remove yourself from our mailing lists at a later date or if you have any questions or comments about privacy you can do so by contacting us by telephone on 01384 445844 or e-mail us at info@porterandwoodman.co.uk. Cookies are used on this shopping site to keep track of the contents of your shopping cart.

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Returns Policy and Cancellation Rights

If you are in any way disappointed with our gifts or service, please telephone us on 01384 445844 or email us at info@porterandwoodman.co.uk.
 

If you have cause for complaint this must be received within 7 days after despatch.

Our customer service phone line is personally operated between 9.00 am and 5.00pm Monday to Friday. An answer machine service is in operation at all other times. We aim to respond to customer service matters within one working day and resolve all complaints within three working days. Calls may be monitored for training purposes and to maintain our high level of quality service.

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In accordance with the Distance Selling Directive (2000), you may also cancel your order at any time without reason, within 7 working days of delivery. Should you wish to cancel your order and receive a refund, you must confirm this in writing within 7 working days of receipt and return the packaged item to us at the address given above.

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The item(s) must be returned to us unused and in as new condition. You will be liable for all postage costs incurred as a result of returning an item to us. We cannot issue a refund until we have received the goods. We recommend you obtain proof of posting when you return any goods to us.  This does not affect your statutory rights as a consumer.

 

Voucher/Promotion Codes

1. Only one voucher code can be used per order

2. Promotion codes are only valid for orders placed online.

3. Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with ChalkboardsUK.

4. ChalkboardsUK reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed

5. In the event of product returns, refunds will be given for cash used in the original purchase once the discount is applied, less any shipping costs charged on the original order

6. In the event of any returns meaning that the order no longer qualifies for the promotion advertised, ChalkboardsUK reserves the right to deduct the value of the offer from the refund.

7. Free delivery offers apply to UK standard delivery only.

8. In promotions where there is a free or half-price item when purchasing multiple items, please note that the discount will be applied to the cheapest item.

9. ChalkboardsUK reserves the right to change these Terms and Conditions at any time.