If you are in any way disappointed with our products or service, please telephone us on 01384 445844 or email us at info@porterandwoodman.co.uk.

Need to return an item? With our simple return process, you can return your unused item(s) with no hassle.

All returned items must be unused. You will be liable for all postage costs incurred as a result of returning an item to us. We cannot issue a refund until we have received the goods. We recommend you obtain proof of posting when you return any goods to us.  This does not affect your statutory rights as a consumer.

​

In accordance with the Distance Selling Directive (2000), you may also cancel your order at any time without reason, within 7 working days of delivery. Should you wish to cancel your order and receive a refund, you must confirm this in writing within 7 working days of receipt and return the packaged item to us at the address given above.

​

If you have cause for complaint this must be received within 7 days after despatch.

Our customer service phone line is personally operated between 9.00 am and 5.00pm Monday to Friday.
An answer machine service is in operation at all other times. We aim to respond to customer service matters within one working day and resolve all complaints within three working days. Calls may be monitored for training purposes and to maintain our high level of quality service.